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Technical F.A.Q.



I'm getting a DirectX error, what does that mean?
What is Pixel Shader 2.0? Do I have it?
What do I do if my Video Card doesn't support Pixel Shader 2.0?
Do I need to activate my copy of BoneTown?
Where do I find my serial number?
Can I install BoneTown for multiple users?
Why is BoneTown running slow or choppy?
Why is my mouse not working?
The resolution is messed up on my game, and I cannot access the menu to change it. What can I do?
Why am I having trouble buying BoneTown?
Why does my bank statement show money taken from my account when you said my card was declined?
My computer crashed or I got a new harddrive, etc, and I need to redownload BoneTown.
I want to put BoneTown on a different computer. What do I need to do?
When installing I get an error saying the setup wizard ended prematurely. WTF?
When installing it says that it couldn't finish because a file was corrupt. What does that mean?
Why is the sound garbled or not working?
I jumped through a wall or underneath the water. What do I do?
The BoneTown activation crashed and now my game is running very slow and choppy. What do I do?
Can I install BoneTown to a different drive than where my temporary files are stored?
Why do I see red lines in the dialog boxes?
Why are my character and Rita floating during the wobbly H?
Why can't I enter the Havajo Indian Reservation?
Why does the loading stop with a Windows error when entering the apartment building and house party?
I have a question that is not listed here. What do I do?


I'm getting a DirectX error, what does that mean?

This is most likely a video card issue, either not supporting Pixel Shader 2.0, out of date Video Card Drivers or your Hardware Acceleration needs to be turned on. To make sure you have the latest Video Card Drivers, go to the website of the manufacturer of your Video Card or computer and download the latest Drivers for your specific Video Card. To turn Hardware Acceleration On, go to your Graphic Properties Menu and make sure Hardware Acceleration is turned to "On".

What is Pixel Shader 2.0? Do I have it?

Pixel Shader 2.0 refers to the pixel shader model of your graphics card. To Find out which graphics card you have:

For Windows XP:
Right click on your desktop and go to 'Properties' and then click on the 'Settings' tab.
For Windows Vista:
Right click on your desktop and go to 'Personalize' and then click to the 'Display Settings' icon.

Under 'Display' it well tell you which card you have. For instance "NVIDIA GeForce 6800" or "ATI Radeon HD 2400 series". You will need at least an NVIDIA GeForce 5 (5200 etc), ATI Radeon 9500 (9600 etc), ATI Radeon X (X200 etc), or ATI Radeon HD (HD 2400 etc). Almost all Intel graphics cards do not support Pixel Shaders although some do that allow you to enable "Hardware Acceleration".

What do I do if my Video Card doesn't support Pixel Shader 2.0?

We are hoping to include more support for cards like this in the future, but currently most new video games, including BoneTown, will not work on your computer. If you would like to upgrade your graphics card, please visit newegg.com (they usually have some of the best deals) and find a graphics card that is at least an NVIDIA GeForce 5 (5200 etc), or ATI Radeon 9500 (9600 etc). These older cards usually run $30 or $40 dollars

Do I need to activate my copy of BoneTown?

If you purchased the Download version of BoneTown you will need to activate your copy using the Serial Number supplied in the Order COnfirmation Email before you can run the game. If you purchased the Box version of BoneTown you can activate it using the Serial Number on the inside of the DVD Box or skip the activation but you must have the BoneTown DVD in your DVD ROM drive while playing if you skip it.

Where do I find my serial number?

Both your serial number to activate the game and the URL to download it came in your Order Confirmation Email to the email address you used while creating your account. They are near the bottom of this email. If you didn't recieve this email, please check your Spam folder.

Can I install BoneTown for multiple users?

BoneTown will be installed per user. You can install a new copy of BoneTown for each user and use the same serial number for all users on one computer. BoneTown can only be installed on two different computers at once.

Why is BoneTown running slow or choppy?

BoneTown will run poorly if you have your video settings too high for your system. From the game menu go to 'Options' and turn down the 'Video' settings.

Why is my mouse not working?

If you have an incorrect resolution for your monitor it is possible to lose the mouse. From the game menu go to 'Options' and adjust your 'Resolution'. We are currently working on a fix for this.

The resolution is messed up on my game, and I cannot access the menu to change it. What can I do?

Go to the Start Menu and open the Run Window. In it type %appdata% which will open your Application Data folder. Open the BoneTown folder within it and then the game folder. In this folder there are two folders called "client" and "server". In each of these folders, there is a file called prefs.cs. You have to delete this file in each folder, and this will reset your resolution to the default.

Why am I having trouble buying BoneTown?

If you are having trouble purchasing BoneTown with your credit card make sure you are filling out the section asking for your CV number from the back of your card, and also make sure that you are using the correct name attached to the card and that the address you are using is the address connected to the card. If none of these things work, we also offer the use of PayPal as a payment method.

Why does my bank statement show money taken from my account when you said my card was declined?

Some banks will temporarily hold money as a "pending" transaction when you attempt to make a purchase, but this charge should disappear soon without affecting your account balance since your card was declined. From our side, no money comes into our account from transactions like this, so we cannot "refund" these charges--it's just your bank holding the money as a temporary authorization and will go away soon.

My computer crashed or I got a new harddrive, etc, and I need to redownload BoneTown.

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can reset your download URL for you.

I want to put BoneTown on a different computer. What do I need to do?

You can have BoneTown installed on two different computers at once, but if you want to switch the game to another computer, you need to Revoke your Activation on one of the computers you currently have the game installed on. Under the Start Menu -> All Programs, go to the BoneTown folder and click the Icon that says Revoke Activation. If you have already uninstalled BoneTown on those computers you will need to re-install it and then revoke the activation and uninstall it again. If you are wanting to have BoneTown installed on more than two computers, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


When installing I get an error saying the setup wizard ended prematurely. WTF?

This is due to a dependency issue with our installer. Go to the following website HERE and download the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) and install it.

When installing it says that it couldn't finish because a file was corrupt. What does that mean?

This could have to do with an incomplete download. Make sure to delete the previously downloaded file (BoneTownInstall.exe) and then re-download it again following this link or the instructions your Order Confirmation Email.

Why is the sound garbled or not working?

If you are using a Turtle Beach Santa Cruz sound card there is currently an issue with the playback. Turning off 'Hardware Audio' may improve your audio. We are currently working on a fix for this.

I jumped through a wall or underneath the water. What do I do?

The best way to deal with this situation is to jump into the nothingness or up into some water. This will respawn you without you needing to load a saved game and lose your progress. We are currently working on a fix for this.

The BoneTown activation crashed and now my game is running very slow and choppy. What do I do?

In some very rare cases if the activation menu crashes it will run two instances of BoneTown. You will have to reboot or use 'Task Manager' to end the extra BoneTown process.

Can I install BoneTown to a different drive than where my temporary files are stored?

This has been fixed in the latest patch. There may still be issues with Windows Vista installing BoneTown on a mapped network drive. The Box Version of BoneTown should be able to be installed on any drive. Please note that installing on a drive other than the Windows drive will be slower.

Why do I see red lines in the dialog boxes?

This has been fixed in the latest patch.

Why are my character and Rita floating during the wobbly H?

This has been fixed in the latest patch.

Why can't I enter the Havajo Indian Reservation?

This has been fixed in the latest patch.

Why does the loading stop with a Windows error when entering the apartment building and house party?

This has been fixed in the latest patch.

I have a question that is not listed here. What do I do?

If you have any questions regarding gameplay you may post them in the forums under "Playing BoneTown". If you would like to report in-game bugs you may post them in the forums under "Fixing BoneTown". For any other questions or concerns please send your question or concern to our Technical Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .